Our goal is to make it easy for people to book pet sitting and pet care services. As part of this process, we want our current and future customers to know what to expect from our business and what we expect from them in return. Our Terms of Service are written in plain language so that you can understand your rights and responsibilities.
Last Updated 06-22-2025
These Terms of Service (“Terms”) are a binding legal agreement between you (“Client”) and Whiskers & Wet Noses, with its primary mailing address at PO Box 110, Pea Ridge, AR 72751 (“W&WN,” “we,” “us” and “our”). The Terms govern your engagement of our pet sitting services, pet care services, and any other services (“Services”) we may offer from time to time.
1. Acceptance of Terms
You understand and agree that we may change the Terms from time to time, and that any such changes will be effective when we post the modified Terms on the W&WN website (https://wwnpetsitting.com), or are sent to you at the email address you have provided to us, unless otherwise required by applicable law. Your continued use of W&WN Services after we post/send the modified Terms will constitute your consent to be bound by the modified Terms.
2. Scheduling and Cancellation
2.1 Requests Requests made by Client, whether through the W&WN website, text/SMS, or email, for specific Services dates/times are not guaranteed.
2.2 Reservations Requested Services dates/times where payment has been made in advance and the dates/times have been confirmed by W&WN shall be deemed a Reservation. Reservation dates/times may not be exact and are not guaranteed.
2.3 Cancellation Cancellation of a Reservation must be confirmed by W&WN. Cancellation of a Reservation at least 48 hours in advance of the reserved date/time is subject to a full refund, excluding any applicable Holiday Fee (section 4.3). Any Cancellation of a Reservation less than 48 hours in advance of the reserved date/time is subject to a Cancellation Fee (section 4.4)
3. Right of Refusal
W&WN reserves the right to refuse to provide Services at any time for any reason. If Services cannot be provided because W&WN determines upon arrival at the Client’s home that the Client’s pet or home environment poses a danger to health or safety and/or concerns or situations prohibit W&WN from caring for pet, then unrendered Services will be non-refundable.
4. Rates, Fees, and Payment
4.1 Rates Rates for Services are billed at a half-hourly, 45-minute, hourly, or overnight rate—as requested by the Client. Current rates can be found on the W&WN website, when requesting a date and time for Services, or by contacting a W&WN representative directly.
4.2 Last Minute Booking Fee A Last Minute Booking Fee of $20 will be added to any Request made less than 24 hours before the requested date and time for Services. This fee may be waived or refunded at the discretion of W&WN.
4.3 Holiday Fee A Holiday Fee of $25 will be charged on all reservations where Services are rendered on any Federally recognized holiday. Holiday Fees are non-refundable.
4.4 Cancellation Fee A Cancellation Fee of $20 will be deducted from any refund made in conjunction with our Cancellation policy (section 2.3).
4.5 Unplanned Expenses Client is responsible for all Unplanned Expenses related to the emergency care of their pet including, but not limited to: veterinary care, transportation, and kenneling/boarding.
4.6 Payment W&WN accepts the following forms of payment: credit card and e-payments made through CashApp. Payment must be made prior to rendering Services.
4.7 Refunds Refunds, minus any applicable fees, will be made via the payment method used to pay for Services. IF ANY “SERVICES” HAVE BEEN RENDERED DURING A “RESERVATION”, THERE WILL BE NO REFUNDS FOR ANY “SERVICES” FOR THE REMAINDER OF THE “RESERVATION”.
5. Veterinary Care and Records
Client must provide contact information where they can be reached in the event medical care for a pet becomes necessary. W&WN agrees to immediately contact the Client in the event such care becomes necessary. Client hereby authorizes W&WN to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to W&WN. You release W&WN for any injury, damage or liability arising from the provision of emergency care or the failure to seek such care pursuant to this section. CLIENT IS RESPONSIBLE FOR THE COSTS OF ANY SUCH MEDICAL TREATMENT FOR PETS AND YOU HEREBY AUTHORIZE W&WN TO CHARGE YOUR CREDIT CARD OR OTHER PAYMENT METHOD FOR SUCH COSTS. It is recommended that all Clients have adequate pet insurance to cover the costs of veterinary care.
6. Indemnity
TO THE MAXIMUM EXTENT PERMITTED UNDER ANY APPLICABLE LAW AND EXCEPT AS OTHERWISE PROHIBITED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD W&WN HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO: (1) your breach of these Terms; (2) your misstatements, misrepresentations, or violation of applicable law; (3) property damage or personal injury to third parties caused by your pet(s) or other pets in your home; (4) loss, injury, or death of your pet while in your own home. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT.
7. Limitation of Liability
W&WN has no liability for any claims, injuries, loss, harm and/or damages arising from, and/or in any way related to, acts or omissions by Client or third parties, the behavior of your pet(s), or your failure to vaccinate your pet(s). You acknowledge and agree that, to the maximum extent permitted by the applicable law, YOUR USE OF THE “SERVICES” IS AT YOUR SOLE AND EXCLUSIVE RISK.
8. Severability
If any clause or provision of the Terms is held to be illegal, invalid, or unenforceable, it will be so held to the minimum extent required by law, and all other clauses and provisions of the Terms will remain valid and enforceable.
9. Force Majeure
W&WN shall not be liable for any delay or failure to perform Services resulting from causes outside its reasonable control, including, but not limited to, acts of God, natural disasters, earthquakes, hurricanes, wildfires, floods, war, terrorism, riots, embargoes, fires, accidents, pandemics, disease, strikes, or other similar disasters. Also, in such an event, the Cancellation policy described in Section 2.3 may not apply and W&WN may, in its reasonable discretion, issue refunds under terms that vary from the Cancellation policy.
